Policies
At Rejuvenation Therapeutic Massage, my goal is to provide every client with professional, personalized care in a welcoming and respectful environment.
These policies help ensure a smooth experience for everyone and allow me to provide the highest quality care possible.
Illness Policy
Please stay home if you are experiencing symptoms of illness. To protect the health of myself and my clients, I reserve the right to request that you wear a mask or reschedule your appointment if you arrive showing signs of illness. Appointments ended early or canceled due to illness will be charged the full session fee.
If you have knowingly been around someone who is currently sick or recently experiencing symptoms, even if you feel well, please wear a mask throughout your entire session to help protect those around you.
If I am not wearing a mask and you would feel more comfortable with me wearing one during your session, please don't hesitate to ask.
Sanitation
Hand sanitizer is available in the waiting area and treatment room.
All exposed surfaces are sanitized thoroughly with hospital-grade disinfectants.
A HEPA air purifier with a UV-C sanitizer runs constantly throughout the day.
A wipeable, protective sheet sits underneath the sheets. All linens, blankets, and face-cradle covers are changed between clients.
Before and after each session, I thoroughly wash from my hands to my elbows.
Arrival / Cancellation / No Show
New clients are asked to arrive 10 minutes early to complete any necessary intake information and discuss questions or concerns before their session. Returning clients are asked to arrive 5 minutes early so we can begin your session on time.
Arriving late will reduce your session time. Arrivals 15 minutes or more after your scheduled start time will be considered a missed appointment and charged accordingly.
If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations made within 24 hours are subject to a 50% cancellation fee, and cancellations with less than 12 hours’ notice or missed appointments are subject to being charged the full session fee.
Repeated missed appointments or late cancellations may require prepayment for future appointments or may result in the inability to schedule future sessions.
I understand that unexpected situations happen. Cancellation fees may be reviewed on a case-by-case basis, and if an emergency comes up, please reach out as soon as possible by text at 269.447.1302.
Respect for Client-Therapist Boundaries
I am happy to adjust pressure, music volume, temperature, and focus on specific areas or just help you relax. You may leave on as much clothing as is needed for your comfort, and at any point, you have the power to refuse any massage methods/techniques or stop the massage.
You will always be modestly draped, and I will only undrape the area of the body I am presently working on. Clients will always be kept informed of the areas intended to be massaged. Sexual interaction or discussion of ANY KIND is inappropriate and will result in immediate termination of the service and proper authorities will be contacted if necessary.
PRIVACY POLICY
Prior to each massage session, your treatment plans, goals, and preferences will be discussed with you.
Personal information, appointments, conditions, and discussions between clients and your massage therapist at Rejuvenation will be kept confidential. Rejuvenation Therapeutic Massage will never lease, sell, or provide any of my information to an outside party without explicit client consent.